If you’re experiencing issues like game crashes, errors asking you to restart, or getting stuck on the loading screen (e.g., seeing “warming up engines” at 12%), several factors might be causing this. Here are some potential reasons and steps to help you resolve them.
Game Stuck on Loading Screen
If your game isn’t loading past a certain point, such as getting stuck at “warming up engines” at 12%, try the following:
- Restart the Game: Close the game completely and relaunch it to see if it loads successfully.
- Check Internet Connection: Make sure you have a stable internet connection. Sometimes, a weak or unstable connection can prevent the game from fully loading.
- Contact Support: If you’re still stuck on the loading screen, please reach out to our support team. Your report helps us investigate and fix these issues quickly.
General Tips for Crashes or Loading Issues
Crashes on Devices with Lower CPU or RAM
Devices with lower RAM or older hardware may struggle with game performance, leading to crashes or loading errors.
- Older iOS Devices (e.g., iPhone 6, iPad Air, iPad Mini 2 & 3): Free up RAM by closing background apps and restarting your device before launching the game. This can help prevent crashes or loading delays.
- Devices with Poor CPU Performance: Older or lower-performance devices may have trouble running the game smoothly. We’re actively working on optimizations for these devices.
Crashes on Certain Android Devices
Some Android devices became incompatible with Transformers: Earth Wars after a version update on September 10, 2019, due to Google’s 64-bit architecture requirement.
- Affected Devices: Check the list of affected Android devices here.
- For more information on Google’s 64-bit requirements, visit Google’s official blog.