If you're having trouble completing a purchase, there are a few common reasons that might be causing this issue. Here are some steps to help you troubleshoot:
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Check Your Payment Method: Make sure your payment method has enough funds and is up-to-date. If you’re using a card, ensure it's valid and hasn’t expired, and double-check your account details and balance.
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Verify Your Internet Connection: A stable internet connection is necessary for purchases to go through. Ensure you have a strong connection and try again.
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Restart the Game and Device: Sometimes, a simple restart can fix the problem. Close the game, restart your device, and try making the purchase again.
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Update the Game: Make sure you're using the latest version of the game. Updates can often fix bugs or issues that prevent purchases from going through.
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Parental Controls: If your device has parental controls enabled, check that they are not blocking in-game purchases.
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Check Your App Store Settings:
- Google Play Store: Ensure you're signed in to the correct Google account and that your payment information is up-to-date.
- Apple Store: Ensure you’re signed in with the correct Apple ID and your payment details are accurate.
- Neon (via Cyber Store): Ensure your payment information is correct and your payment method is active. Also, confirm that your chosen payment method is accepted in your region or country.
If you still have issues, we recommend contacting the support teams directly for further assistance:
If none of these solutions work, please reach out to our support team.