We're sorry you're having trouble with your purchase. To help us resolve this as quickly as possible, we'll need a payment confirmation.
If you haven’t received a receipt yet, it’s possible that the purchase didn’t go through, which means you shouldn’t have been charged. In this case, please check directly with the store where you made the purchase—either the Google Play Store, Apple Store, or Neon via the Cyber Store—as they handle the payment processing.
How to Contact Us:
- Open the game and tap the cogs symbol at the bottom-left of the screen.
- Tap Community and then Report a problem.
What Information to Include:
Our team will need this information to assist you:
- Purchase Date
- Amount Paid
- Receipt Transaction ID (it will look like this: GPA.####-####-####-####)
How to Find Your Transaction ID:
Android [Google]
- - Go to payments.google.com
- - Find Other purchase activity.
- - Select View purchases.
- - Select an order to see your receipt.
iOS/iTunes [Apple]
Please visit this link for more information on how to obtain your in-app purchase history: https://support.apple.com/en-gb/HT204088
Neon
You can contact them at support@neonpay.com or alternatively, visit their support page (https://support.neonpay.com/hc/en/) for further information and contact details