Error 31 typically happens when the game hasn’t fully downloaded all the necessary assets (content) before you enter. This can cause the game to not load properly, or get stuck on the loading screen. The issue is usually related to your internet connection. Here’s how you can resolve it:
Wi-Fi Users:
- Try restarting your router to refresh your connection.
- If possible, connect to a different Wi-Fi network, such as a friend’s, for the initial download.
- If you’re behind a strict firewall, or using a proxy or VPN, these may interfere with the download. Try disabling them temporarily.
Mobile Data Users:
- Ensure that no other apps are using data or downloading content while you’re downloading the game.
- If you’re on a busy mobile network during peak times, this can also cause download issues. Try again during off-peak hours.
If the issue persists and the game still won't load, please contact our support team for further assistance.