If you need to transfer your account to a new device or restore your existing account, please contact us, and we’ll help you get it sorted out.
To keep our players' accounts safe, we need to verify that you are the rightful owner of the account before giving access. We know the questions might feel a bit much, but it’s essential to be sure the account truly belongs to you—imagine if we accidentally gave your account to someone else!
Please note, if you don’t remember some key details, we may be unable to recover the account.
If you don’t remember your Alliance name, please provide as much information as possible so we can attempt to locate your account. Here are the details we’ll need:
We will need:
- Base Name: The name of your base.
- HQ Level: The current level of your Headquarters.
- Alliance Name: The name of your Alliance.
- Highest Level Bot(s): The names and levels of your highest-level bots.
- Current Cybercoin Total: The total number of Cybercoins in your account.
- Most Recent Base Upgrade: Details of your most recent upgrade (this could be an upgrade you started or completed).
- Base Creation Date: The approximate date when you created your base.
- Transaction Receipts: Any purchase receipts with the Transaction ID clearly visible.