Account Deletion

You can request the permanent deletion of your Transformers: Earth Wars account.

Once you've requested to delete your account, you will have 14 days to cancel your request. Otherwise, all of your progress and any purchases you've made will be permanently lost.

For iOS users:

If you are an IOS user, you can delete the deletion directly from the accounts tab in the game settings.

Once you've requested to delete your account, the delete process will begin, so you will be greeted by a screen upon login with the following text.

You are unable to play because you requested that this account be deleted. Your account will be deleted 14 days after you made the request. Please contact Customer Support to restore your account if you have changed your mind.

To cancel the deletion, you can reach out to our support team by tapping on the "Contact Support" button or by emailing [e-mail]

If you do not contact us within that 14-day period, we will delete your account permanently.

For Android users:

If you are an Android user and wish to permanently delete your Transformers: Earth Wars account, please follow the steps below:

1. Create a request by tapping on the Support Button from the menu.

2. Then tap on contact support

3. From the Request type dropdown select "Account management and Account Deletion" and from the Inquiry dropdown select "Request Account Deletion. Fill in all the requested information. 

To cancel a deletion request.

All users can cancel the deletion request within 14 days from the original request. Despite your operational system, follow the below steps:

1. Create a request by tapping on the Support Button from the menu.

2. Then tap on contact support

3. Choose "Cancel account deletion" from the "Inquiry" dropdown and fill in all the requested information.